Privacy Policy

Privacy Policy — AM2PM Recovery

At AM2PM Recovery, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our vehicle recovery, roadside assistance, and mobile tyre-fitting services across the UK.

1. Information We Collect

We collect personal data to provide our services effectively and safely. The types of information we may collect include:

  • Contact details: name, phone number, email address, and home or recovery location.
  • Vehicle information: registration number, make, model, and details about the issue or service requested.
  • Payment details: when applicable, such as card or bank transfer information.
  • Technical data: IP address, browser type, and device information when you visit our website.
  • Location data: only when necessary to dispatch assistance and complete a service.

We collect data directly from you when you contact us, request a service, or use our website.

2. How We Use Your Information

Your data is used to:

  • Provide and manage our recovery and roadside services.
  • Communicate with you regarding bookings, updates, or emergencies.
  • Process payments, send invoices, and handle customer queries.
  • Improve our services and website performance.
  • Comply with legal obligations and prevent fraud.

We do not sell or rent your personal information to anyone.

3. Sharing Your Information

We only share data when necessary to deliver our services or comply with the law. This may include:

  • Trusted service partners such as recovery drivers, tyre fitters, or subcontractors.
  • Payment processors and IT support providers.
  • Regulatory authorities or law enforcement when required.

All third parties are required to handle your data securely and use it only for legitimate purposes related to our services.

4. Data Retention

We retain personal data only for as long as necessary to provide our services, meet legal requirements, and resolve any disputes. When data is no longer needed, it will be securely deleted or anonymized.

5. Security

We use appropriate technical and organizational measures to protect your data from loss, misuse, or unauthorized access. While we take data protection seriously, no online system can be guaranteed 100% secure.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of inaccurate or unnecessary data.
  • Object to or restrict how we process your information.
  • Request a copy of your data in a portable format.

You can exercise these rights by contacting us using the details below.

7. Cookies

Our website may use cookies to enhance your experience and analyze site performance. You can disable cookies through your browser settings if you prefer.

8. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, and changes will take effect immediately upon posting.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

AM2PM Recovery
  Email: [[email protected]]
  Phone: [07424281840]
  Website: [https://am2pmrecovery.co.uk]